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Production Support Analyst | Top-tier Investment Bank

Job Seekers Hong Kong SAR China Technology IT

Job Summary

  • Hong Kong SAR
  • Permanent
  • BBBH828249
  • Sep 14, 2022
  • Competitive
Job Description

A top-tier investment bank is looking for a Production Support Analyst to join the team, responsible for monitoring system alerts, incident management and user escalations


  • Primarily be responsible for monitoring system alerts, incident management, problem management and user escalations/tickets via ServiceNow.
  • Tune and push our systems beyond their normal limit.
  • Troubleshoot issues across the entire stack: hardware, software, application and network.
  • Identify and drive opportunities to improve automation for the company; scope and create automation for deployment, management and visibility of our services.
  • Participate in SRE improvements towards the stability of the plant.
  • Represent the Reliability & Production Support (RPE) organization in application design reviews and operational readiness exercises for new and existing services


  • Expert level knowledge in SQL server, Sybase and DB2
  • Bachelor in Computer Science, Computer Engineering or related technology field
  • 3 years - 9 years practical experience in Production support or similar role.
  • Knowledge of ITIL Principles is a must,
  • Knowledge in SDLC is a must
  • Knowledge in Agile development practices is a must
  • Knowledge of Finance to communicate effectively with business clients as well as internal/external stakeholders.
  • Knowledge of UNIX/LINUX operating system level concepts such as processes, memory allocation, and the network stack and commands.
  • Must be hands-on in SQL, Shell Scripting, Python, Perl, JavaScript
  • Knowledge in scheduling tools such as AutoSys, Crontab, Control-M
  • Must thrive in a high-pressure environment and enjoy working on new challenges.

Skills Desired:

  • Knowledge and experience in the banking industry.
  • Experience with source code and binary repositories, build tools, and CI/CD (Git, Artifactory, Jenkins, Docker) etc. and data streaming technologies like Spark, Kafka etc.
  • Any experience on automation/configuration management systems like Puppet, Chef, Ansible is an advantage.
  • Hands on experience on enterprise tools set such as Grafana, Dynatrace, AppDynamics, and BMC etc.
  • Experience in software development: automation-related experience valued in particular. Scripting languages such as bash, python, ruby, or compiled languages such as C, C#, JAVA, Scala and Go are most relevant, but others are acceptable.
  • Awareness of, and ability to reason about modern software & systems architectures, including load-balancing, queueing, caching, distributed systems failure modes generally, micro services, and so on.
  • Practical experience running large-scale online systems is always an advantage. Certification would be a plus
  • Experience in Cloud / Distributed computing technology or certification is a plus


Consultant Details

Consultant Details

Elaine Lai
Elaine Lai
  • Consultant | Technology | Contract Recruitment
  • 3907 3933