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Infrastructure and Operations Manager

Job Seekers Hong Kong SAR China IT IT

Job Summary

  • Hong Kong
  • Permanent
  • BBBH779070
  • Apr 09, 2021
  • Competitive
Job Description

Our client is currently looking for an Infrastructure and Operations Manager with at least 10 years experience in the IT filed, 4 years management.

Infrastructure Manager

Responsibilities:

  • Define technology roadmap for infrastructure, back-end system, system security and end-user technology.
  • Implement service and process innovation to deliver better value and greater efficiency to the organization.

  • Plan and lead continuous upgrade of systems and solutions, end-user hardware and software to ensure compatibility and sustainability among systems, internal users and external partners.

  • Set service direction. Liaise and negotiate with services providers to obtain the optimal service arrangements for deliverables, quality, and price and terms.

  • Review and manage Service Level Agreements (SLAs) with IT outsourced or service providers to ensure service delivered is up-to-standard, and continue to drive for improvement.

  • Manage overall IT infrastructure and IT services delivery (through internal team and IT outsourced vendor) to ensure prompt and efficient end-user and back-end system services and support.

  • Maintain effective communications with applications teams and business teams to ensure system environments are operating effectively and end-user services are delivered in high standard to support business usage and growth.

  • Ensure systems implementation, operations, services and end-user usage are conforming to regulatory requirements and industry best-practices for system security.

  • Assist Senior Manager to develop and control the budget and expenditure in system service delivery in order to maximize the value delivered by the IT system and service cost.

Qualifications:

  • University Degree in computer science or related discipline.
  • Minimum 10 years of relevant experience in IT industry with at least 4 years' team leader role in infrastructure and end-user service delivery.

  • Solid experience in IT infrastructure and service management

  • Proficiency with the latest back-end system and end-user collaboration technology

  • Extensive skillsets in core system technology

  • Good understanding of infrastructure and operations requirements for public-facing website applications, internal applications

  • Strong customer service and continuous improvement mindset, able to drive and deliver changes to add-value to the business.

  • Good command in English and Chinese.

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Consultant Details

Consultant Details

Grace Ramos
Grace Ramos
  • Consultant | Technology Recruitment
  • gramos@morganmckinley.com