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Commercial Bank - End User Support Engineer

Job Seekers Hong Kong SAR China IT IT

Job Summary

  • Hong Kong
  • Permanent
  • BBBH804073
  • Apr 25, 2022
  • Competitive
Job Description

A commercial bank is looking for an End User Support Engineer to join their team, supporting IT infrastructure and desktop technical issues.

Job Responsibilities

  • Windows and Mac deskside support, local and overseas users.
  • Hardware/software/peripheral and network (cabled & Wi-Fi) troubleshooting
  • Experience and skill set on MDM(Air watch) and VDI(Citrix /VMware),
  • Implement and support the hypervisor (ESXi), HCI, Microsoft server and client platform
  • Support the problem investigation and escalations cases from helpdesk.
  • Configure and maintain desktops/laptop hardware and other IT assets
  • Create and maintain IT documentation and conduct user education
  • Troubleshoot I.T related issues and report to line manager or supervisor on the issues.
  • Skills on supporting tablet or smartphones, conference room AV equipment or video conference tools.

Job Requirements:

  • In-depth experience in desktop / server implementation and support.
  • Solid experience in desktop / server products and system management in sizable organization.
  • Solid experience in multi-server network, Exchange email and large-scale desktop management.
  • Familiar with Microsoft Domain/AD, SCCM infrastructure.
  • Good technical, problem solving and project management skill plus vendor management exposure.
  • Able to analyze problems, develop solutions and options


Consultant Details

Consultant Details

Elaine Lai
Elaine Lai
  • Consultant | Technology | Contract Recruitment
  • 3907 3933