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Senior Technical Support Officer (Mobile Platform)

Job Seekers Hong Kong SAR China IT Technology

Job Summary

  • Central and Western District
  • Permanent
  • BBBH763428
  • Aug 05, 2020
  • HK$36k -40k pm
Job Description

Integration Manager

Our client provides mobile technology services. It provides mobile channel processing services allowing them to accept credit & debit cards. They also provide vertical & analytics services to their key accounts;

We are looking for an experienced IT professional to join the team in providing presales, business analysis (mobile features analysis), end-user support (integration support), and daily operations (post-integration technical support, and product enhancement.)

Job Responsibilities:

  • As a technical support analyst, you will be overall responsible for the technical consultation during sales meetings to identify the right mobile functions/ solutions to the client's needs;
  • You will be also working closely with the sales team to grow the merchant base and attend meetings with potential clients to determine technical requirements and ensuring that all necessary information is collected prior to the integration;
  • Provide features implementation and post-merger integration support to ensure the mobile product are fully integrated with clients;
  • You will also work directly with internal software development teams to deliver technical specifications of bespoke requirements for the platform and feed these into the appropriate workstreams.

Job Requirements:

  • Speak fluently in Cantonese, Engish, and Mandarin (MUST);
  • Minimum of 3 years experience of integration, application support on PayMe/ FPS/ other payment systems;
  • OR
  • Minimum 3 years of JAVA-based software applications support experience for a mobile platform (iOS/ Android);
  • Degree in Computer Sciences/ Information Technology or a related field preferred;
  • Knowledge of SDK development;
  • Rich experience in client-facing, able to work with different parties, vendors, network service provider;
  • Energetic, excellent communication skill (MUST);

Our client offers an attractive remuneration package, 5-day work per week, bank holidays, medical schemes, and MPF to the successful candidates. Interested parties please send your resume with expected salary, contact telephone number by clicking 'Apply Now' for an interview.


Consultant Details

Consultant Details

Joe Tsoi
  • Principal Consultant | Information Technology Recruitment
  • 3907 3981