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Quality Specialist

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Job Summary

  • Dublin
  • Permanent
  • JN -052024-1960877
  • 4 weeks ago
  • Competitive
Job Description

An opportunity to be part of a dynamic and highly functioning quality team where you and a key cohort support on root cause and customer complaints investigations

Reporting into the Quality Manager (Operations) this role supports complaint handling and regulatory reporting activities. This role will ensure the timely and effective closure of internal/external complaint handling and will be an SME in Root Cause Analysis.

This role offers hybrid working conditions.

An overview of the role:

  • To coordinate and support complaint handling of product complaints received by customer
  • Interface on an ongoing basis with customers to ensure requirements / concerns / complaints are communicated and corrective and preventive actions are closed in a timely and effective manner.
  • To open, track and maintain records for complaints received by customers.
  • Lead investigations into customer / material / product issues to ensure a thorough root cause, containment / corrective and preventive action is implemented.
  • Develop technical product expertise to assess adequacy of complaint information from the field and review of complaint investigations.
  • Support complaint trend analysis and issuance of key reports to relevant departments.
  • Manage quality projects in support of continuous improvement eg. Lean Projects.
  • Ensuring the timely and effective closure of day-to-day complaints issues.
  • Coach and drive a culture of compliance and continuous improvement.
  • Act in accordance with the company's Guiding Principles and adherence to the corporate Code of Conduct.

Key requirements:

  • Must have a third level qualification in Engineering/Quality/Science.
  • Must have 3+ years work experience in a highly regulated manufacturing environment in a Quality related role (Medical Device is preferred).
  • A working knowledge of quality systems such as ISO 13485 is preferred. Experience and knowledge of 21 CFR Part 820 and EU GMP is an advantage.
  • Team player who can work effectively and proactively on cross-functional teams.
  • Experience/understanding of complaint handling or CAPA processes.
  • Strong Root Cause Analysis experience.
  • Must have excellent communication skills both oral and written.

If you would like to find out more about this role please click the 'Apply Now' button below or reach out to Kellie on 021 2300 300.

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.

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Consultant Details

Consultant Details

Kellie O'Donovan
Kellie O'Donovan