Customer Service Advisor

Job Description

A leading organization in Ireland is looking for Customer Service Representatives to join their growing team. This is a Monday to Friday position onsite in the company's Cork office.

Job description

Customer Service Advisors

A leading organization in Ireland is looking for Customer Service Representatives to join

their growing team. This is a Monday to Friday position onsite in the company's Cork office.

This would be a fantastic opportunity for people with previous call centre or customer facing

experience.

This is a hybrid role - Training on site and then move to hybrid 50:50 work from home and office.

Let us tell you more about this great opportunity:

Based in our offices in Cork, you will be working as frontline staff, you will be the first point of contact providing support for a leading brand, delivering a first-class customer experience.

We offer the opportunity to work in a positive, supportive, and competitive environment. This could be the start of a promising and rewarding career with plenty of opportunities for career progression. We promote a positive work-life balance, and we are looking for Customer Service Agents to join our fun and dynamic team.

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How you will spend your day:

* Provide relevant advice to customers primarily by phone but also through other communication channels as required, including email, post, webchat and social media platforms.

* Using your product knowledge to solve problems for customers

* Keeping yourself up to date with business and product information

* Use of the systems and tools available to effectively handle customer's queries

* Strive to achieve and maintain service level statistics

* Maintain a high level of first call resolution and quality assurance

* Contribute to overall team performance within your specialised department

* Adhering strictly to data protection and confidentiality laws

* Ad hoc duties as required

Our ideal candidate:

* Previous Customer Service experience is a bonus but not essential

* Passion for providing exceptional service to clients

* Excellent verbal and written communication skills

* Fluency in written & spoken English is essential for this role

* A high level of accuracy and attention to detail

* Strong computer skills are essential

* Proven ability to deal with problems and solve them effectively

* Ability to work well either individually or as part of a team

* Ability to handle confidential information

* Strong attendance, performance and adherence to policies are essential for this role

* Have appropriate remote work set-up - a quiet space with no distractions. Access to stable/secure mobile phone coverage and high-speed internet connection essential.·

Job Types: Full-time, Permanent

Salary: From €12.00 per hour

Benefits:

* Company pension

* Employee discount

* Wellness program

Schedule:

* 8 hour shift

Ability to commute/relocate:

* Mahon Point Retail Park, Cork, CO. Cork T12: reliably commute or plan to relocate before starting work (required)

Education:

* Leaving Certificate (preferred)

Experience:

* customer service: 1 year (preferred)

Language:

* English (preferred)

Work Location: Hybrid remote in Mahon Point Retail Park, Cork, CO. Cork T12

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.