Customer Service Administrator

Morgan McKinley is working with a lovely company based on the outskirts of Horsham in the Slinfold, West Sussex area who is looking for an experienced Service Support Administrator to provide excellent customer service, handling client queries, booking engineers, quotations, checking of customer orders, updating the systems etc.

Salary: £30K + annual bonus

Location: Office based - Slinfold. Own transport required due to rural location. Parking available

Hours: 8am-5pm Mon-Fri

Customer Service - Sales Support Administrator duties:

• Act as the first point of contact for all incoming customer enquiries
• Process customer quotations and sales orders
• Scheduling the engineers
• Liaise with engineers daily to provide job sheets, site details, instructions, and customer requirements
• Work closely with the sales and accounts teams
• Maintain strong customer relationships and high levels of service

Skills and experience:

• Proven experience working in a similar Sales Admin support, Service Coordination, or customer sales support role ideally within the manufacturing, construction, or engineering sector
• Highly organised and attention to detail
• Good IT skills