Facilities & Maintenance Manager

Job Title: Facilities & Maintenance Manager

Working Pattern: Onsite 8am - 4pm, Monday-Friday

Location: Primarily East London, with travel to other London sites as required

Role Overview
This role is responsible for leading and coordinating maintenance across all London sites, ensuring issues are resolved quickly, systems run efficiently, and residents receive an excellent experience. The position focuses on driving continuous improvement through effective contractor management, strong asset control, and optimisation of maintenance processes, while also supporting budgeting and prioritisation of works. Hands-on maintenance support is required when necessary.

Key Responsibilities

• Oversee maintenance across all sites, ensuring quick and effective issue resolution
• Manage 4 contractors and support the wider team to deliver high standards
• Manage the maintenance ticketing system, including overseeing the ticket board and driving performance improvements
• Conduct regular check-ins with contractors, including site visits and building walks
• Collaborate with FOH and on-site teams to support daily operations and emergency situations
• Deliver a high-quality resident experience in partnership with on-site teams
• Hold regular team meetings to review performance and identify process improvements
• Support maintenance planning, budgeting, and cost analysis
• Prioritise works based on impact, cost, and value
• Maintain accurate stock control and asset records
• Process contractor timesheets and invoices
• Proactively manage contractors to improve efficiency and reduce reliance on external support
• Ensure meter readings are completed accurately and reported on time
• Carry out hands-on maintenance when required

Key Requirements

• Previous hands-on experience working "on the tools" or within a trade (e.g. electrical, plumbing, carpentry, or similar)
• Strong understanding of building compliance and maintenance standards
• Excellent communication skills, both written and verbal
• Strong customer service mindset
• Full UK driving licence
• Flexibility to travel between sites
• Availability to respond to emergencies outside normal working hours