BI Reporting Analyst

BI Reporting Analyst (Contract)

Immediate start | Hybird working - Victoria | £250-285pd inside IR35 | Contract until 31st July (likely extension)

We're working with a global organisation to hire a BI Reporting Analyst to support their Customer Success function (international markets), with a strong focus on growth, retention and account expansion. This is a highly visible role where you'll play a key part in turning data into actionable insights, supporting decision-making across Customer Success, Sales and Marketing teams.

You'll be responsible for building impactful dashboards, analysing performance and delivering insights that drive customer retention and revenue growth.

• Design and develop interactive dashboards to track retention and revenue performance
• Build and maintain scalable ETL pipelines to support data integration and reporting
• Use SQL (essential) and Python (desirable) for data extraction, manipulation and automation
• Support A/B testing and experimentation, analysing results and providing clear recommendations
• Deliver ad-hoc analysis and insights to Customer Success teams
• Provide historical data and benchmarks to support growth initiatives
• Translate complex data into clear, non-technical insights for stakeholders
• Partner closely with Customer Success, Sales and Marketing teams
• Present insights and recommendations in a clear, business-friendly way
• Act as a trusted advisor, helping teams make data-driven decisions

Skills & Experience:

Essential:

• Advanced SQL skills (must be able to write complex queries from scratch)
• Proven experience building dashboards using Tableau, Qlik Sense or similar tools
• Experience designing and maintaining ETL/data pipelines
• Strong stakeholder engagement and communication skills
• Ability to simplify complex data for non-technical audiences

Desirable:

• Experience with Python for data analysis
• Exposure to A/B testing and experimentation frameworks
• Background working with customer success or call centre data
• Experience with web/digital support data and KPIs
• Knowledge of statistical analysis or predictive modelling

What They're Looking For:

• A data-driven professional with a track record of delivering insightful, user-friendly dashboards
• Someone comfortable working in a fast-paced, evolving environment
• A proactive individual who can work independently and influence stakeholders
• Strong problem-solving skills and attention to detail