Customer & Sales Support Specialist

Job Description

Customer and Sales Support Specialist - Birmingham - Full time - Permanent position - Competitive salary - Please apply now!

Job Title: Customer & Sales Support Specialist
Salary: £28-32k (Depending on experience) Location: Birmingham
Hours: Monday - Friday | 9.00am - 5.30pm
Other information: Split between office based and remote working Benefits: 25 days holiday + annual leave, dental cover, private medical, life assurance and more! I am currently recruiting for a Customer & Sales Support Specialist to join a global company on a permanent basis to start ASAP.
Within the role of Customer & Sales Support Specialist you will be the main contact for account support and customer service to help to drive sales and high levels of customer retention by delivering superior customer service. Responsibilities include:

• Building great relationships and trust with customers to deliver excellent service through the proactive and timely resolution of all customer queries.

• Follow up and communicate to the customer on all issues in a timely manner.

• Acting as first point of support for customers and ownership of enquiry resolution.

• Taking ownership of and working closely with other functions to ensure the delivery of an integrated customer experience across departments - credit control (eg. credit limits, credit notes, payments, bad debt, payment plans), Supply and Logistics, Design team, Marketing

• Qualifying, producing and proactively following up daily sales quotes in order to increase conversion to orders.

• Activating and promoting usage and capability of customers onto electronic platforms

• Management of data in CRM relating to accounts, contacts and other customer data to support accurate reporting

Experience required:

• Ability to develop and maintain good relationships internally/externally and at all levels

• Excellent written and verbal communication skills.

• Technical mindset.

• Highly organised & able to prioritise

• Ability to work under pressure and maintain accuracy

• Driven to work independently and as part of a team

• Methodical and problem-solving mindset

• Demonstrate customer centric behaviours and a passion for customer service

• Good level of computer literacy

• Working knowledge of SAP/CRM

*Please note, due to the volume of applications we cannot respond to everyone individually but you will be contacted if short listed*

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.