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Customer Transformation Consultant

Job Seekers United Kingdom Office Support

Job Summary

  • Redhill
  • Permanent
  • BBBH764384
  • Aug 10, 2020
  • Competitive
Job Description

Morgan McKinley are representing a fantastic business in Redhill who are seeking a Permanent Customer Transformation Consultant to join their fast-growing Business.

Morgan McKinley are representing a fantastic business in Redhill who are seeking a Permanent Customer Transformation Consultant to join their fast-growing Business

If you are a Customer Transformation Consultant with At least two years' experience of working in an FCA regulated environment.

DESCRIPTION

  • Have an in-depth understanding of the customer journey and to make recommendations on how the journey can be enhanced to provide a truly fantastic customer experience
  • Carry out a critical analysis of current quality assurance methodology to assess its effectiveness and determine improvements
  • To provide ongoing support in using quality tools for customer-facing operations, by supporting frontline quality assurance personnel
  • To provide and analyse quality data for the Quality Forum and make recommendations
  • To have a thorough understanding of our business's key conduct risks
  • Assist in coordinating and supporting audits carried out by both internal and external parties
  • Provide support in documenting and assessing audit recommendations

PROFILE

To be considered for this role, you must:

  • Evidence of experience of Root Cause Analysis methodologies
  • Previously held Quality Assessment/Management position
  • Existing knowledge of quality assurance terminology, methods and tools
  • Knowledge of FCA conduct rules
  • Experience of using Microsoft applications; especially Excel and PowerPoint
  • Critical analysis skills

JOB OFFER

£35,000 Depending on Experience, plus fantastic benefits.

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.

Consultant Details

Consultant Details

Keely Wythe
Keely Wythe
  • Consultant | Office Support and Secretarial Recruitment
  • +44 1293 523400
  • kwythe@morganmckinley.com