Job SeekersUnited KingdomOffice Support & Secretarial
Feb 15, 2021
.Morgan McKinley's Business Support team are recruiting for a Debt Collections Agent to work with our client based in the Redhill Area.
Morgan McKinley are representing A Fantastic business who are seeking a Debt Collections Agent to join them immediately. If you have Collections background dealing with vulnerable customers, demonstrating a high level of empathy, we are keen to hear from you.
Manage the Vulnerable Customer database
Speaking with Vulnerable customers on a day to day.
Ensure all vulnerable customers are dealt with in accordance with FCA regulatory
Identify customer's needs and requirements as well as having a clear understanding of their current and future financial capabilities, trying to avoid the possibility of repossession.
Ensure any arrangement is reasonable and in line with the customer's ability to pay and maintain the arrangement; at the same time not increasing the customers' level of debt.
Identifying and analysing root causes for delays in collection of debt
Previous experience in Collections
Able to demonstrate a high level of Empathy
Able to demonstrate excellent attention to detail
Communicate with people at all levels both internally and externally
Excellent communication, customer service and interpersonal skills
Strong numerical skills
A great place to work with lots of opportunities to progress in a finance world
26 days holiday per annum
Excellent Pension contribution
Private medical insurance
Salary £20,000 - £23,000k
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.