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Account Manager

Job Seekers United Kingdom Sales Commerce & Industry

Job Summary

  • Oxfordshire
  • Permanent
  • BBBH798317
  • Nov 12, 2021
  • £35k - £40k
Job Description

Morgan Mckinley have had the pleasure this week to be working in Partnership with a fast growing SAAS business in Oxfordshire to recruit an Account Manager

Account Manager / Customer Success

Oxford

£30,000 - £40,000 + bens

2-3 days in the office

Morgan Mckinley are delighted to be working in partnership with a fast growing SAAS business in Oxfordshire to recruit an Account Manager to join a busy team.

Key requirements


Manage the Account through:


* Service Delivery
o Create an engaged partnership with your buyer customers to maximise service delivery
o Liaise with the customer service teams to ensure team members working on your client accounts are correctly informed of messages and approach at all times
o Develop each client's use of the system to ensure that they get real value from the solution
o Develop heatmaps and other tools for the Clients to ensure that they are ableto see the value of the data quickly and easily
o Liaise with the Buyer in relation to other services they may require
o Ensure supplier escalations are correctly managed and an escalation process is in place for speedy resolution


* Budget and Reporting
o Participate in the budget creation process for each of your accounts,setting an achievable and realistic target for each month
o Develop an account plan for each Client
o Provide a regular status report against progress to the Head of department


* Relationship Building
o Develop a strong relationship with your key contact to embed the business as a trusted partner with the customer
o Create and develop relationships with the client decision makers and all related people involved in using the systems and services, especially those involved in the process, end users of the data and senior members of the organisation


* Monitoring performance
o Assess the Client against the Central point to check that they are getting the best value from the use of the system.
o Report performance to Head of Management as required
o Escalate issues to Head of Management when identified


* Training and Development
o Facilitate on the job training to ensure your clients have excellent knowledge of the system and processes including new functionality
o Organise refresher training for your accounts from time to time
o Identify training needs and adapt training approach to suit those needs
o Ensure training covers benefits, not just features
o Make recommendations for training including coaching, mentoring etc

Knowledge and experience
* 3-4 years' experience of service delivery, preferably in B2B
* Proven experience of managing customer relationships and service delivery
* Experience of managing information in a high-quality service environment
* High degree of accuracy and attention to detail
* Work as part of the team to meet deadlines
* Proven delivery of defined targets and deadlines
* Experience of working with a CRM system
* Experience of working in a growing business
* Awareness and compliance with information security standards
* Working knowledge of procurement processes within large buying organisations
(desirable)
* Experience of objection handling with customers.
Qualifications and skills
* A degree (or equivalent)
* Excellent time management skills
* Good verbal and written communication skills in English with good use of business
language
* Aptitude for data analysis and experience of tools for data management, including
MS Excel.
* Valid driving licence
Personal attributes
* Energetic and enthusiastic
* Willingness to learn
* "Can do" and never give up attitude
* Goal and target orientated
* Enjoys relationship building
* Willingness to travel in UK if required


Further information
* Competitive salary
* Benefits include:
o Performance related bonus
o Company laptop and mobile
o Company credit card
o 25 days holiday per annum;
o Company pension scheme
o Company sickness scheme

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.

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Consultant Details

Consultant Details

Anneka Wilkins
Anneka Wilkins
  • Business Manager | Accountancy & Finance Recruiter
  • +44 0117 944 0601
  • awilkins@morganmckinley.com