You are visiting this website from:
View All Jobs

Service Operations Manager

Job Seekers United Kingdom Office Support & Secretarial GDPR

Job Summary

  • London
  • Contract
  • BBBH800888
  • Dec 03, 2021
  • Competitive
Job Description

Service Operations Manager - Fantastic Opportunity to join a Big4 Tech company - Repairs & Refurbishments - Competitive salary & benefits

Your work will require you to successfully partner with a diverse set of team members spanning go-to-market, legal, software/hardware engineering, supply chain, and forward logistics to align with our client's evolving go-to-market and internationalization strategies. The role combines strategy, planning, and day-to-day execution.

We are looking for a highly resourceful individual with passion for customers, self-motivation, and a combination of strategic and execution abilities to drive "best-in-class" customer experiences. Excellence in execution, driving detailed implementation, a launch-focused track record, and systematic approach to problem solving are required.

Responsibilities

  • Contribute to deliver differentiated, game-changing post purchase service experience (e.g. product returns flow, inventory management, design for service requirements)
  • Partner with third-party-vendors to deliver best in class performance metrics for reverse logistics
  • Drive and manage service processes and repairs
  • Coordinate service operations enablement of NPI, EOP and cost reduction programs such as salvaging
  • Manage the service process and repair quality to drive best-in-class results
  • Drive new production readiness within the post sales network
  • Communicate customer experience strategy and roadmap to the executive team, customers, external stakeholders and employees

Minimum Qualification

  • Bachelor's or Master's degree
  • 5+ years of management experience with knowledge in Service Operations for Consumer Electronics/ Hardware
  • Experience as a business and operations leader in a cross-functional environment
  • Experience developing, implementing process, KPIs, business cases, and project plans
  • Ability to drive growth and scalability
  • Problem solving
  • Track record of achieving and exceeding operational goals
  • Knowledge of improving experiences by leveraging technology platforms
  • Experience in developing complex programs/ project management
  • Experience thinking strategically, continually innovate against marketplace and customers' needs, and analytical mindset with experience focusing on details and drive operational excellence
  • Analytical experience and experience to driving detail and operational excellence, strong Excel and PowerPoint skills
  • Experience working with teams including technical, design and business experts
  • Communication, partnership, and negotiation experience, with experience presenting service vision both internally and externally

Preferred Qualifications

  • Vendor management
  • Repair line and/or production line management
  • Experience with building processes, programs and networks from scratch
  • Manufacturing or Repair environment background
  • Experience using Oracle software for scheduling, ERP/MRP/WMS tools and systems
  • Experience setting up claims systems
  • Experience onboarding and offboarding partners
  • Track record of achieving and exceeding operational goals
  • Analytical prowess and willingness to drive detail and operational excellence
  • Experience working with diverse teams including technical, IT, design and business experts
  • Focused on a continual pursuit of ideation and game-changing service solutions
  • Communication, partnership, and project management skills
  • Ability to create business status reports from multiple data inputs

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.

broadbean-tracking

Consultant Details

Consultant Details

default
Cristophe Caetano
  • Delivery Consultant | Accounting & Finance Recruitment
  • +44 117 944 0600
  • ccaetano@morganmckinley.com