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Salesforce Production Support

Job Seekers United Kingdom IT

Job Summary

  • London
  • Permanent
  • BBBH767659
  • Oct 06, 2020
  • Competitive
Job Description

RHEL, Linux, Salesforce Sales Cloud, Sybase, SQL, ITIL

Morgan McKinley is currently working with a leading Bank who are seeking a Production Support - Salesforce, to join their team in London.

Job Responsibilities:

  • Provide user-facing front office production support for local and remote users leveraging the Salesforce platform
  • Manage releases and coordinate bugs/enhancement with internal development and external vendors
  • Support JAVA spring-based interfaces into and out of Salesforce running on Linux
  • Work closely and integrate with the CTB (Change The Bank) team to engage in collaborative agile-based development
  • Influence cross-discipline teams on new opportunities in managing client intelligence
  • Responsibilities include rotational weekend release work + checks

Required Skillset:

  • Extensive experience building, maintaining, and supporting Salesforce Sales Cloud
  • Solid experience working in a production support capacity facing off, to demanding front office users at a major financial institution
  • Proven experience with the principles of ITIL Incident Management, Problem Management and Change Management
  • Experience with RHEL Unix / Linux / Windows environments and basic scripting (Perl, Bash, Python, Powershell, batch)
  • Experience with MS SQL / Sybase or another equivalent relational database. Ability to write on the fly DB statements
  • Disciplined approach to document all processes, issues, and user stories in Confluence and Jira

Nice to have:

  • Salesforce SFDC ADM-201 certification
  • Experience with BMC Control M preferred, Autosys, Tidal, or other batch scheduling platforms acceptable
  • Proven history building proactive application monitoring across all environments via ITRS Geneos, Nagios, AppDynamics, Dynatrace (or equivalent)
  • Salesforce development/architecture experience
  • Bachelors degree with an in-depth understanding of Capital Markets which includes all aspects of sales revenue and CRM tools

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.

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Consultant Details

Consultant Details

Sistla Vaishnavi
Sistla Vaishnavi
  • Senior Consultant - Infrastructure & Security
  • svaishnavi@morganmckinley.com