Morgan McKinley is recruiting for 2 Senior Administrator on behalf of one of our prestigious financial services clients based in Edinburgh. The Senior Administrators will be rewarded with an hourly r
Morgan McKinley is recruiting for 2 Senior Administrator on behalf of one of our prestigious financial services clients based in Edinburgh. The Senior Administrators will be rewarded with an hourly rate up to £14 an hour on an initial 6 month contract.
Take ownership of monitoring, processing and/or overseeing allocated tasks in relation to the dealing, servicing and box functions. While you may be allocated to a specific process function, you will be required to cross-skill to support other tasks within the CST environment.
Investigate and resolve any escalations or queries within agreed service levels, regulatory standards and focusing on customer outcomes.
Collaborate positively with colleagues across TA to facilitate responses and manage personal workload effectively
Maintain your working knowledge of all products and procedures
Demonstrate consistent levels of accuracy
Participate in projects at the discretion of management
To support wider TA and CST you will be required to cross-train to perform additional duties/tasks
Take accountability for your development and undertake training/ coaching identified to support delivery of high level of client service
Demonstrate you understand our culture and display our shared values (Client Focus, Integrity, Teamwork and Excellence).
Demonstrate personal responsibility for proactively mitigating risk by escalating and resolving concerns/incidents in line with Escalation Guidelines and TA Incident Escalation and Management process.
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.