Customer & Market Insights Specialist

Job Description

Customer and Marketing Insights Specialist - Permanent role located in Maidenhead - Salary up to £40,000 - Fantastic role to join expanding business

Job Title: Customer & Market Insights Specialist
Salary: Up to £40,000
Location: WFH / Maidenhead

The Customer and Market Insights Specialist is responsible for shaping and delivering a programme of data analysis and insights to track customer and market performance, and support business decision making and activities. The role is critical in helping to bring all areas of the business closer to the customer, and the role holder will be expected to be the voice and conscience of the customer, using insights to recommend what is right for the customer, not what is easy.

Ensuring that the customer is understood and listened to is essential. The role holder will need to immerse themselves in understanding the customer from multiple perspectives using a variety of data sources and recommending new ones as required. They will be expected to have a rounded view of the companies customers including for example their needs, wants and drivers of satisfaction/dissatisfaction.

Developing effective relationships with a broad range of stakeholders, combined with strong communication, planning and implementation skills will ensure that these insights are successfully communicated and understood by the key business teams.

Experiences Desired

• Minimum 5 years' experience in a similar role
• B2C business experience
• Proven ability to produce actionable insight from data
• Survey delivery platform experience useful
• Social listening tools
• Data manipulation tools
• Customer research experience (quant and qual) beneficial
• Supplier/external agency management experience
• Digital and online behaviours analytics experience highly desirable
• Customer segmentation experience highly desirable

Skills & Qualities Required

• Customer-focused and data-driven
• Commercial acumen
• Strong analytical and data interpretation skills
• High attention to detail
• Strong written and verbal communication skills - able to summarise complex data insights
• Able to create relevant, meaningful performance dashboards
• Highly collaborative and able to work effectively with stakeholders across different business functions
• Organised and able to manage workload effectively to meet deadlines
• Digitally minded and innovative
• Resourceful self starter
• Able to work at pace

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.