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Support System Analyst (Contract)

Job Seekers Singapore IT IT

Job Summary

  • Singapore
  • Contract
  • BBBH768888
  • Oct 26, 2020
  • S$10-14k pm
Job Description

Support System Analyst


Our client is a global social media and networking organization where they provide a widely used platform to individuals and their clientele base. They are looking for an experienced Support SYstems Engineer to join their team.


  • Engage with Business Operations and IT teams to resolve critical business production issues
  • Data collection of system performance indicators
  • Data analysis and goal determination
  • Identify opportunities for systemic improvements
  • Root cause and corrective action determination for all support issues
  • Hand off of corrective actions to system leads for realization
  • Prioritize backlog of support tasks
  • Facilitate support reviews with External Partners
  • Participate in Partner QBRs
  • Review all master and parent tasks for: KPI, Stability Criteria and Test Cases
  • Participate in UAT; serve as stand in for Business where authorized
  • Signoff on operational documentation and training materials before solution release when applicable
  • Review system stability for handoff to steady state
  • Regular communication between our Contract Manufacturers) and vendors across APAC regions


  • Bachelor's degree in Computer Science, Engineering, MIS or related degree
  • Experience with Oracle Supply Chain and Order Management modules
  • Good knowledge of end-to-end business systems processes and flows
  • 8+ years of experience in hi-tech industry preferably in consumer hardware/consume electronics
  • Ability to speaking fluent English and preferably Mandarin to liaise with Mandarin speaking business counterparts
  • Ability to travel to support various regions

If you feel you have the right skills and experience for the role, kindly submit your updated CV in word format to

Referrals are greatly appreciated.

EA Licence No: 11C5502

EA Registration Number: R1877789


Consultant Details

Consultant Details

Nikita Mirpuri
Nikita Mirpuri
  • Consultant | IT Contract & Interim Solutions Recruitment
  • +65 6818 3138