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Application Support L1

Job Seekers Singapore IT IT

Job Summary

  • Singapore
  • Permanent
  • BBBH798600
  • Nov 10, 2021
  • S$0-4k pm
Job Description

M3S is working exclusively with a large-scale IT end user in Singapore, we are looking for an experienced and talented Application Support L1.


The current 24x7 shifting roster Level1 headcount to support Cloud
data centre network operation. L1 onsite support for both data centres are required. This will also minimize the risk of prolonged downtime during office hours.

The ideal candidate must be able to quickly and effectively solve issues as they arise; methodically identify the cause of the issue, evaluate it and develop a solution in collaboration with the team. Also, communicating effectively and display high level of service standards.

Roles and Responsibilities

  • Monitor systems performance and usage, including response times
  • Supervise backups, optimisation, initiation of recovery procedures and routine troubleshooting
  • Communicate regularly with technical, applications and operational staff to ensure systems integrity and security
  • Determine the systems' short and long-term requirements
  • Manage systems report production
  • Oversee the assessment of risks to systems
  • Identify non-complex/complex system issues to provide advisory to the stakeholders
  • Investigate cause of systems issues
  • Resolve complex issues
  • Provide escalation support for issues presented by the user

Requirements / Qualifications

  • Experience in implementing, managing and supporting a sizeable and complex network infrastructure and operation in a large organisation with off-site, subsidiaries/business unit.
  • Experience and knowledge in Enterprise IT infrastructure covering routing, switching, data centre nexus and aci and security devices.
  • Vendor, service level and project management skill.
  • People management and interpersonal skills, showing leadership with a positive working attitude.
  • CCNA/CCNP/ITIL certification required.
  • Willing to work after office hours, on weekends and public holidays when needed.
  • Degree in Computer Science, Engineering or equivalent.

If you are ready for a new challenge, please submit your latest resume by clicking "Apply" button below.

All information will be kept confidentially and for recruitment purpose only.

Morgan McKinley Pte Ltd
EA Licence No: 11C5502 Registration No: R21102691
EAP Name: Quek Rui Yu, Annabelle


Consultant Details

Consultant Details

Annabelle Quek
Annabelle Quek
  • Recruitment Coordinator | M3S
  • +65 6818 3149