Join a globally established travel technology platform as a Customer Support Specialist supporting B2B partners across the Japan market. In this role, you will ensure seamless service delivery, manage booking and operational inquiries, and contribute to high levels of partner satisfaction. This is an excellent opportunity for entry-level candidates seeking to build a career in travel technology, customer success, and B2B support within an international environment.
Key Responsibilities
- Respond to client inquiries via phone and email in a timely and professional manner.
- Resolve booking issues, service requests, and operational questions according to company guidelines.
- Maintain strong relationships with B2B partners through proactive, solution-oriented communication.
- Escalate complex cases internally and coordinate with relevant teams for resolution.
- Ensure accurate documentation of all cases within internal systems.
- Identify process improvement opportunities based on recurring client feedback.
- Support client retention and satisfaction initiatives across the Japan market.
Required Skills and Qualifications
Experience:
- 0-1 years of professional experience preferred.
- Internship or part-time experience in customer service or B2B environments is a plus.
- Exposure to travel, hospitality, or service industries is advantageous.
Soft Skills:
- Strong service-oriented mindset with high attention to detail.
- Ability to work under pressure in a fast-paced operational environment.
- Proactive and team-oriented attitude.
- Willingness to learn and grow within an international organization.
Language Requirements:
- Japanese: Native or Fluent level.
- English: Intermediate to Business level.
Preferred Skills & Qualifications
- University graduate or diploma holder in hospitality, tourism, or related field preferred.
- Interest in travel technology, B2B operations, or global service platforms.
About the Company
Our client is a globally recognized travel technology company providing B2B distribution and booking solutions to partners worldwide. With strong international presence and advanced digital infrastructure, the company supports accommodation providers and corporate partners in driving operational efficiency and revenue growth.
Why You'll Love Working Here
- Join a stable international company with strong global presence.
- Hybrid work model with up to 4 days remote flexibility.
- Structured training and clear career development pathways.
- Supportive multicultural team environment.
- Quarterly performance-based incentives in addition to base salary.
- Monthly hybrid work allowance and flexible work style.
Don't Miss Out - Apply Now!
