Technical Writer
About the job
We're looking for a skilled Technical Writer to join our clients team and help make complex information simple, clear, and engaging for their customers. If you love explaining things in a way that makes people's lives easier, this role could be the perfect fit.
What you'll be doing
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Creating and maintaining clear, helpful support articles for the online Help Centre.
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Producing engaging video tutorials and walkthroughs to guide customers through software.
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Partnering with the Support Team to identify common queries and proactively create content that reduces support requests.
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Working closely with Product and Training teams to ensure documentation always reflects the latest features and updates.
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Reviewing and updating existing resources so they remain accurate, relevant, and easy to use.
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Tracking how content is used and finding opportunities to improve our library of resources.
What we're looking for
Essential skills & experience
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Strong written and verbal communication skills, with the ability to explain complex ideas simply.
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Experience creating customer-facing help articles, guides, or tutorials.
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Comfortable using helpdesk platforms (ideally Intercom) and content management tools.
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Ability to plan, script, and record clear and engaging video content.
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Excellent attention to detail and commitment to accuracy.
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Strong organisational skills, able to manage multiple projects
