Customer Service Administrator

Job Title: Customer Service Administrator

Location: Crawley/Gatwick - Parking onsite.

Working Pattern:

• On-site, Monday to Friday, 8:30am - 4:30pm

Key Responsibilities

• Process quotations, orders, and sales accurately and efficiently.
• Resolve customer issues by identifying causes and providing clear solutions.
• Assist customers by answering enquiries and sharing relevant product or service information.
• Maintain accurate customer records by updating account information within internal systems.
• Work effectively in a fast-paced office environment while managing multiple tasks and priorities.
• Maintain organised records of key information relating to customer accounts and prospects.
• Collaborate closely with internal teams to ensure a smooth and positive customer experience.
• Manage a portfolio of customer accounts and accurately report progress through a CRM system.
• Work alongside internal operational and product teams to deliver a seamless service to partners and customers.

Essential Skills & Experience

• Exceptional attention to detail.
• Experience working in a fast-paced office environment with the ability to manage multiple priorities.
• Strong organisational skills and the ability to maintain accurate records.
• Ability to take ownership of customer issues and follow them through to resolution.
• Excellent communication, reporting, and relationship-building skills.
• Proven ability to work to targets and deadlines.