Office Administrator

My client, a leading provider in the private healthcare sector, is seeking a professional and compassionate Patient Liaison / Receptionist to join their team at the Waterford clinic. This key role acts as the first point of contact for patients and visitors, combining front-of-house reception duties with essential administrative and secretarial support. The ideal candidate will help ensure a seamless, supportive, and high-quality experience for patients throughout their treatment journey.

Key Responsibilities:

• Welcome and check in patients, verifying personal and medical details.
• Schedule appointments and manage diaries for clinical staff and counsellors.
• Respond to patient queries via phone, email, and in person.
• Process payments, issue invoices, and upload receipts to internal systems.
• Update and manage patient information in the database.
• Scan, file, and prepare medical documents and treatment records.
• Support consultants with correspondence and clinic preparation.
• Liaise with external facilities for appointment scheduling (e.g. theatres).
• Escort patients to treatment or recovery areas when needed.
• Assist with reporting, event coordination, and clinic statistics.
• Provide cross-cover at other clinic locations and weekend reception support as required.

Key Requirements:

• Previous experience in a receptionist, medical admin, or patient-facing role.
• Excellent communication, organisation, and customer service skills.
• Ability to handle sensitive information with discretion and professionalism.
• Proficient with Microsoft Office and patient database systems (training provided).
• Flexible to work across clinic locations and provide weekend cover on a rota basis.
• Full Drivers Licence essential.