Join a leading global engineering solutions company as a Technical Support Engineer and play a key role in delivering exceptional technical support to global clients. You will diagnose and resolve complex software and system issues, ensuring customer satisfaction through expert troubleshooting and collaboration with global teams. This position offers the opportunity to work with innovative technology tools that empower engineers and professionals worldwide.
Key Responsibilities
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Provide technical support to customers using engineering information and research tools.
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Diagnose, troubleshoot, and resolve software, data access, and system integration issues.
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Collaborate with global product and support teams to deliver timely, effective solutions.
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Assist customers in understanding product features and best practices for maximizing platform use.
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Maintain detailed documentation of issues, resolutions, and customer communications.
Required Skills and Qualifications
Experience:
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Over 3 years of experience in customer or technical support, ideally within software or engineering-related industries.
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Strong knowledge of Windows systems, networks, and cloud/server-based environments.
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Proficiency in troubleshooting application and technical issues.
Soft Skills:
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Strong analytical and problem-solving mindset with excellent attention to detail.
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Exceptional interpersonal and communication skills with a customer-first attitude.
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Team-oriented mindset and ability to work effectively in a multicultural environment.
Language Requirements:
Preferred Skills & Qualifications
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Experience supporting enterprise or B2B software platforms.
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Familiarity with engineering data platforms, content management, or research tools.
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Ability to thrive in global, cross-functional team environments.
About the Company
Our client is a global technology leader providing digital solutions that empower engineers and technical professionals to access essential design, regulatory, and research data. With decades of experience and a reputation for innovation, they are trusted by top organizations worldwide. The company values diversity, collaboration, and continuous technical development.
Why You'll Love Working Here
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Join a diverse, international team that values collaboration and innovation.
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Hybrid work model promoting flexibility and work-life balance.
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Clear career growth path with training and advancement opportunities.
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Inclusive environment that encourages continuous learning and skill development.
Don't Miss Out - Apply Now!
