Only for candidates residing in Japan.
Are you an experienced ServiceNow Project Manager with expertise in IT Asset Management (ITAM)? Join a leading global IT consulting firm and lead end-to-end implementations of ServiceNow Hardware Asset Management (HAM Pro) and Software Asset Management (SAM Pro) for enterprise clients across Japan.
In this highly visible leadership role, you will oversee large-scale digital transformation projects, managing scope, budget, delivery, and stakeholder engagement while helping organizations optimize their IT asset lifecycle, software licensing, and enterprise governance. This is an excellent opportunity to work with multinational teams, cutting-edge ServiceNow technologies, and some of Japan's largest enterprise organizations.
Key Responsibilities
- Lead end-to-end implementation projects for ServiceNow HAM Pro and SAM Pro across enterprise clients.
- Manage project scope, schedules, budgets, risks, dependencies, and overall delivery governance to ensure successful project execution.
- Develop and maintain project plans, implementation roadmaps, milestones, and resource allocation plans.
- Facilitate business workshops focused on hardware asset management, software asset management, software license optimization, and IT asset lifecycle management.
- Collaborate with executive stakeholders, IT asset managers, procurement teams, architects, consultants, and client leadership throughout the project lifecycle.
- Ensure successful execution of hardware lifecycle management, software license compliance, IT governance, and asset management best practices.
- Oversee integrations with CMDB, Discovery, Microsoft SCCM/MECM, Intune, Entra ID, Jamf, SAP, Oracle, procurement systems, and other enterprise platforms.
- Monitor project health through executive reporting, KPI tracking, RAID (Risks, Assumptions, Issues, Dependencies) management, and governance meetings.
- Manage change requests, project financials, resource utilization, vendor coordination, and delivery performance.
- Lead User Acceptance Testing (UAT), production deployment, hypercare support, and project closure activities.
- Support pre-sales activities including solution presentations, project estimation, and delivery planning for HAM/SAM opportunities.
- Mentor junior Project Managers while promoting Agile, Scrum, and continuous improvement across delivery teams.
Required Skills and Qualifications
Experience:
- Bachelor's degree in Computer Science, Information Technology, Engineering, Business Administration, or a related discipline.
- 12+ years of overall IT industry experience, including 5+ years managing ServiceNow HAM/SAM implementation projects.
- Proven track record delivering multiple enterprise-scale ServiceNow HAM Pro and SAM Pro implementations from planning through hypercare.
- Deep understanding of the complete ServiceNow implementation lifecycle, including planning, design, development, testing, deployment, and post-production support.
- Experience leading enterprise IT Asset Management (ITAM) transformation initiatives covering hardware lifecycle management, software asset management, licensing compliance, and governance.
- Experience managing globally distributed delivery teams, external vendors, and enterprise stakeholders.
- Strong knowledge of Agile, Scrum, and hybrid project delivery methodologies.
- Proven experience managing project budgets, forecasting, financial performance, and resource planning.
Soft Skills:
- Excellent communication, negotiation, conflict resolution, and stakeholder management skills.
- Strong leadership with the ability to manage multiple complex enterprise projects simultaneously.
- Ability to thrive in fast-paced, global consulting environments.
- Passion for delivering customer-focused digital transformation solutions and mentoring project teams.
Language Requirements:
- Japanese: Fluent (JLPT N1 or equivalent).
- English: Intermediate to Business level with professional communication skills.
Preferred Skills & Qualifications
- Extensive experience delivering enterprise ITAM transformation projects using ServiceNow HAM Pro and SAM Pro.
- Hands-on experience with CMDB, Discovery, and enterprise systems integration.
- Previous experience with a global consulting firm or systems integrator.
- Strong knowledge of ITIL® 4, IT Asset Management best practices, and enterprise governance.
- Understanding of cloud technologies, software licensing, enterprise procurement, and digital transformation.
- Professional certifications such as PMP, PRINCE2 Practitioner, Certified Scrum Master (CSM), SAFe Agilist, ITIL® 4 Foundation/Managing Professional, ServiceNow CSA, ServiceNow CIS (HAM/SAM), or ServiceNow CAD.
About the Company
Our client is a global IT consulting and professional services firm delivering innovative technology solutions to some of the world's largest enterprise organizations. Leveraging a strong international network and deep technical expertise, the company helps clients accelerate digital transformation, modernize IT operations, and maximize business value. With continued growth in Japan, the organization offers consultants the opportunity to work on strategic enterprise programs while collaborating with globally distributed teams.
Why You'll Love Working Here
- Competitive compensation package.
- Lead high-profile ServiceNow HAM/SAM transformation projects for major enterprise organizations.
- Flexible hybrid work model combining remote work and the Tokyo office.
- Collaborate with diverse global teams while building an international consulting career.
- Work in an agile, innovation-driven culture where your leadership directly impacts client success.
- Continuous learning environment with comprehensive support for ServiceNow certifications and professional development.
Don't Miss Out - Apply Now!
