Ops Client Services - Bilingual Support in Trading

Join a global financial services organization as an Operations Client Services Specialist, providing high-quality support to individual and institutional clients across multi-asset trading platforms. In this fast-paced environment, you will drive exceptional client experience through onboarding, responsive communication, and expert guidance. This role offers the opportunity to work closely with global teams while contributing to continuous improvements in digital client services.

Key Responsibilities

• Onboard new clients and deliver high-quality support via inbound and outbound calls, chat, and case management systems.
• Perform outreach to potential clients, supporting initial funding, trading setup, and client expansion activities.
• Respond to inquiries related to trading platforms, product offerings, funding, transfers, reporting, technical issues, and access management.
• Collect and share client feedback to enhance digital platform usability and service tools.
• Conduct regulatory checks, including identity verification and risk assessments, while maintaining accurate account information.
• Represent the service team by participating in events, seminars, and roadshows to strengthen client engagement.

Required Skills and Qualifications

Experience:

• Bilingual Japanese/English proficiency within a global trading operations environment.
• Knowledge of global trading markets, securities products, and operational workflows is required.

Soft Skills:

• Strong communication skills and a client-oriented mindset.

Language Requirements:

• Japanese: Intermediate/Business level
• English: Intermediate/Business level

Preferred Skills & Qualifications

• Operations experience in onboarding, KYC, trade support, or settlements is welcomed.

About the Company

A global financial services organization offering multi-asset market access for both individual and institutional clients. The company enables seamless trading, funding, and investment across international markets while maintaining a strong commitment to innovation, reliability, and user experience.

Why You'll Love Working Here

• Exposure to global securities trading operations in an international work environment.
• Collaborative, purpose-driven culture valuing curiosity, innovation, and transparency.
• Strong support for professional development and continuous learning.
• Flexible working options, minimal overtime, and a modern, open-feedback culture.

Don't Miss Out - Apply Now!