A global retail and consumer goods group is seeking a Haken Network Engineer to support and enhance network infrastructure across corporate offices and retail stores in Japan. This role focuses on network implementation, operations, and stability, working closely with internal IT teams, vendors, and global stakeholders. You will play a key role in ensuring reliable, secure, and scalable network environments for a fast-moving retail business.
Key Responsibilities
- Oversee and implement new network infrastructure projects for corporate offices and retail locations across Japan
- Manage service providers and monitor performance against Service Level Agreements (SLAs)
- Act as the Subject Matter Expert (SME) for troubleshooting, incident resolution, and root cause analysis
- Coordinate with internal IT teams and external vendors to support store openings, relocations, and closures
- Track IT hardware refresh cycles, manage maintenance renewals, and lead vendor negotiations
- Ensure network stability and security through regular patching, upgrades, and SIEM alert resolution
- Maintain accurate technical documentation and conduct knowledge transfer with partners and stakeholders
Required Skills and Qualifications
Experience:
- 5+ years of experience in network infrastructure implementation and operations
- Strong hands-on experience with Fortinet solutions, Cisco networks, MPLS, VPN, and routing
- Solid knowledge of Microsoft technologies and general IT infrastructure (Active Directory, DNS)
- Working knowledge of cloud networking technologies
- Experience supporting enterprise or multi-site environments, ideally within retail
Soft Skills:
- Strong interpersonal skills with the ability to build trust and handle high-pressure situations diplomatically
- Ability to make decisions and deliver tasks with minimal supervision
- Customer-focused mindset with commitment to exceeding expectations
- Fast learner who can adapt quickly and handle complex technical challenges under pressure
Language Requirements:
- Japanese: Fluent
- English: Intermediate to Business level (spoken and written)
Preferred Skills & Qualifications
- Experience with Check Point, Forcepoint, or Palo Alto firewalls
- Knowledge of AWS cloud networking or Nutanix
- Previous experience working in the retail industry
- Basic understanding of IT Service Management (ITSM) processes such as Change Management
About the Company
Our client is a global conglomerate of leading retail and consumer goods brands, operating across multiple international markets. Known for fostering an inclusive and innovation-driven culture, the organization actively supports employee growth while delivering technology excellence. The Tokyo-based role works closely with regional and global IT teams to support infrastructure across the Japanese market.
Why You'll Love Working Here
- Inclusive and collaborative culture that values diversity and open communication
- A professional environment where your ideas and career ambitions are actively supported
- Innovation-driven workplace encouraging creative and original technical solutions
- Opportunities to collaborate with regional and global IT teams across Asia and North America
- Flexible working style with remote work options, casual dress code, and minimal overtime
Don't Miss Out - Apply Now!
