Join a fast-growing global fintech company listed on a major stock exchange. As a Customer Support Team Lead, you will build and lead a high-performing team supporting FX and CFD trading services. This is an exciting opportunity to shape customer experience, drive service excellence, and collaborate with international teams in a dynamic environment.
Key Responsibilities
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Respond to customer inquiries regarding FX and CFD services via phone, email, and chat
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Assist customers with account opening procedures and system operations
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Lead, develop, and manage the customer support team
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Collaborate with global support and product teams to enhance service quality
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Investigate and resolve customer issues to ensure high satisfaction
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Update website content and support deposit and withdrawal procedures
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Streamline customer support processes to improve efficiency and resolution time
Required Skills and Qualifications
Experience:
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Must hold a Type 1 Financial Instruments Business registration with the Japan Securities Dealers Association
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Must be registered as a securities agent with the Financial Futures Association of Japan
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1-3 years of customer service experience preferred
Technical Skills:
Soft Skills:
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Strong analytical, problem-solving, and task prioritization skills
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Ability to work independently and within a team
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Strong sense of responsibility and ownership
Language Requirements
Preferred Skills & Qualifications
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Knowledge of FX or CFD trading and a strong interest in financial markets
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Customer service experience in the financial industry (FX, CFDs, derivatives)
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Interest or experience in online trading service providers
About the Company
Our client is a global fintech company offering a full range of online trading services, including FX, CFDs, stocks, futures, and options. Listed on a major stock exchange, they continue to expand internationally, creating new career opportunities in a fast-paced, innovative market.
Why You'll Love Working Here
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Competitive salary and flexible hybrid work arrangements
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Work in a dynamic, startup-like environment within a close-knit team
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Opportunities for professional development and comprehensive training
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Potential for overseas business trips to countries such as Bulgaria and Israel
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Career stability with a listed, high-growth fintech company
Don't Miss Out - Apply Now!
