A global medical device leader is seeking a Customer Service Manager to oversee customer operations and drive internal transformation. In this senior role, you'll lead a cross-functional team handling order fulfillment, logistics, and service delivery. With high visibility and influence, you'll implement strategic process improvements and automation while fostering a collaborative and growth-oriented culture.
Key Responsibilities
- Oversee customer operations from order intake through final delivery, ensuring smooth coordination with supply chain and logistics
- Lead and develop a mid-sized team, including direct managers, to uphold service quality and team efficiency
- Partner with leadership to plan and execute process improvement and transformation initiatives
- Champion automation projects to reduce manual tasks and enhance speed and accuracy in order handling
- Cultivate a high-performing team culture through coaching and mentorship
- Collaborate with global teams to align on best practices and drive cross-border improvement projects
- Lead organizational change efforts focused on improving customer satisfaction and operational outcomes
Required Skills and Qualifications
Experience:
- 10+ years of experience in customer service, order fulfillment, or logistics operations
- 5+ years in a leadership role managing operational or customer service teams
- Demonstrated success in leading teams through transformation or change management
Technical/Domain Knowledge:
- Strong understanding of supply chain and end-to-end delivery processes
- Proficiency in systems supporting order management and service operations
Soft Skills:
- Excellent coaching, team-building, and communication skills
- Strategic mindset with hands-on leadership and problem-solving ability
Language Requirements
- Japanese: Fluent
- English: Intermediate to Business level
Preferred Skills & Qualifications
- Experience collaborating with international teams or in a multinational environment
- Track record of developing team leaders and nurturing talent in fast-paced settings
About the Company
Our client is a global leader in healthcare and medical devices, with over 100 years of innovation and trust. Operating in 100+ countries, the company is known for delivering advanced diagnostics and treatment solutions. Their strong commitment to quality, service excellence, and professional development makes them a top choice for healthcare professionals worldwide.
Why You'll Love Working Here
- Be part of a respected, market-leading medical technology team
- Gain visibility and influence with global and regional leadership
- Work across international functions and contribute to impactful change
- Enjoy a supportive culture where your expertise is truly valued
- Access competitive benefits, flex time, and remote work options
Don't Miss Out - Apply Now!
