Client Experience Manager Tokyo - Fintech UX Optimization

Join a global fintech innovator as a Client Experience Manager, where you will drive digital and non-digital client journey strategies to improve user satisfaction, onboarding experience, and business performance in the Japan market. This is an exciting opportunity to work at the intersection of data, user experience, and client success, contributing to a globally recognized, multi-asset trading platform.

Key Responsibilities

• Act as the primary liaison between global and local teams, aligning client journey priorities and initiatives
• Leverage data insights to improve digital journeys, increase conversion rates, and elevate client satisfaction
• Facilitate optimization meetings and prioritize enhancement rollouts across channels
• Support compliance and regulatory needs through business documentation, UAT, and translation input
• Enhance the local onboarding and funding processes by identifying friction points and driving improvements
• Track journey KPIs and client feedback, implementing changes to maximize retention and lifetime value

Required Skills and Qualifications

Experience:

• 5-8 years of experience in client journey, client success, or experience management in financial services or digital platforms

Technical Skills:

• Strong understanding of financial UX, client onboarding, project documentation, and compliance coordination. Familiarity with UAT, data tools, or risk systems is preferred

Soft Skills:

• Client-first approach, detail-oriented, strong cross-functional communication, stakeholder alignment, and adaptability in fast-paced environments

Language Requirements

• Japanese: Fluent
• English: Intermediate to Business level

Preferred Skills & Qualifications

• Experience working with global teams or in multicultural settings
• Certifications in project management, UX, or data analysis
• Knowledge of financial platform tools and customer lifecycle metrics

About the Company

Our client is a leading global fintech company offering cutting-edge multi-asset trading solutions. With a highly digitalized platform and client-centric philosophy, the firm delivers seamless, compliant experiences backed by strong cross-border collaboration. Their culture is fast-paced, data-driven, and innovation-focused, with teams operating globally to shape the future of finance.

Why You'll Love Working Here

• Highly competitive salary and benefits package
• Flexible and inclusive work culture with hybrid setup options
• Global exposure through cross-border projects and collaboration
• Clear career paths and professional development in fintech
• Prime Tokyo location with excellent access and work-life balance

Don't Miss Out - Apply Now!