Location : Thurles, Tipperary
We are seeking a highly organised and customer-focused Office Administrator to support our clients sales, customer service, logistics, and office operations. This role is central to ensuring the smooth processing of customer enquiries and orders, efficient coordination of deliveries, and high-quality administrative support to both office and field-based sales teams.
Key Responsibilities
- Respond promptly to customer enquiries via phone, email, and other channels.
- Prepare quotations using the company ERP system.
- Process customer orders accurately, ensuring all details such as pricing, quantities, delivery instructions, and invoicing requirements are correct.
- Provide administrative support to sales teams and maintain accurate records of quotations, correspondence, and sales documentation.
- Generate dispatch paperwork and coordinate transport arrangements, including booking hauliers for deliveries and collections.
- Maintain up-to-date filing systems and complete routine administrative checks on a weekly, monthly, and annual basis.
- Assist with stock control administration and preparation for bi-annual stock takes.
- Process supplier invoices and ensure correct allocation to general ledger codes.
- Handle customer complaints in line with company procedures and escalate where appropriate.
- Assist with price list preparation and distribution.
- Identify and communicate opportunities for process improvement.
- Undertake general office and operational duties as required by management.
Key Requirements:
- Qualification in Business Administration or related field (desirable)
- Previous experience in an administrative or customer service role
- Basic knowledge of accounting or invoice processing
- Good IT skills and experience with office systems
- Experience with ERP systems (Navision preferred)
- Strong organisational and communication skills
- High attention to detail and accuracy
- Ability to work independently and use initiative
- Experience in a manufacturing, agricultural, or similar environment
