Join Our Dynamic Customer Service Team! We are looking for motivated and customer-focused individuals to join our team as Customer Care Consultants. This role offers an excellent opportunity to gain experience in the insurance or financial industry, develop your customer service skills, and enjoy a healthy work-life balance in a supportive environment.
Position: Customer Care Consultant (1-Year Fixed Term Contract)
Location: Shenton Way, Singapore
Work arrangement: Full work onsite
What You Will Do
- Provide professional and courteous service to customers via inbound calls.
- Assist customers with inquiries, transactions, and account-related questions.
- Record and update customer information accurately in the CRM system.
- Handle customer feedback, complaints, and requests professionally.
- Promote and cross-sell company products and services when appropriate.
- Collaborate with team members to achieve service quality and performance targets.
- Support process improvements and participate in team initiatives.
What We Are Looking For
- Strong communication and interpersonal skills, with excellent telephone etiquette.
- Resilient, resourceful, and motivated with a positive attitude.
- Fluent in English; proficiency in additional languages such as Bahasa Melayu, Mandarin, or Tamil is a plus.
- Experience in a contact center environment, especially within the financial or insurance industry, is preferred.
- Minimum Nitec or Diploma qualification.
- Customer service orientation with a problem-solving mindset.
- Tech-savvy, especially for mature workers.
- Ability to pass the required certification papers (BCP, PGI, and CommGI) within the first month, with training provided.
- Willing to work during training and onboarding period without planned leave.
What's in it for you
- Competitive KPI-based bonus of up to SGD 200 per month.
- Direct employment contract with medical coverage.
- Work involves inbound calls only (no outbound sales calls).
- No overtime; emphasis on work-life balance.
- Supportive and united team environment, with team celebrations and activities.
How to Apply
Should you be keen, please send your cv or reach out to me at
+639 753 634 663. I regret to inform you that only shortlisted candidates will be notified.
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Morgan McKinley Pte Ltd
Celine Lee
EA Licence No. 11C5502
Registration No. R1982802
