Customer Service Coordinator
Location: Paisley, Glasgow
Pay Rate: £15.00 per hour (approx. £29,250 per annum based on 37.5 hours per week)
Working Hours: Monday to Friday, 9:00am - 5:30pm
Work Pattern: Hybrid - 2 days working from home following approximately 6 weeks of onsite training
Parking: On-site parking available
Start Date: As soon as possible
Contract Type: Minimum 6-month temporary contract (with potential for extension)
Role Overview
A global organisation and industry leader is seeking a Customer & Sales Support Coordinator to join its growing team. This role plays a key part in supporting day-to-day customer operations, including order processing, quotation preparation, and handling a range of telephone and email enquiries.
You will also provide support to internal teams and assist with technical queries, ensuring a consistently high level of customer service across all interactions.
Key Responsibilities
- Process customer orders accurately and efficiently
- Prepare and issue quotations in line with customer requirements
- Respond to customer enquiries via telephone and email in a timely manner
- Provide administrative and technical support to sales and customer service teams
- Maintain accurate records using SAP, CRM, or similar systems
- Manage multiple tasks effectively while working under pressure
- Build and maintain strong relationships with both internal stakeholders and external customers
Skills & Experience Required
- Previous experience in a customer support or administrative role
- Familiarity with SAP, CRM, or similar business systems
- Strong communication skills, both written and verbal
- Excellent interpersonal skills with the ability to build relationships at all levels
- Highly organised with strong prioritisation skills
- Detail-focused with a commitment to accuracy in a fast-paced environment
- Demonstrated commitment to delivering excellent customer service
