Claims Assistant
Location: Bicester (Hybrid, 3 to 4 days onsite per week)
Salary: Up to £28,000 per annum
Benefits: Healthcare cover, pension scheme, onsite parking, plus additional company specific perks
About the Role
An opportunity has arisen for a Claims Assistant to join an established claims team in Bicester. Operating on a hybrid schedule working 3 to 4 days onsite each week, this role involves processing First Notification of Loss reports, handling claims documentation, arranging vehicle repairs, and assisting with cost recoveries.
Key Responsibilities
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Manage incoming motor incident notifications over the telephone and record details.
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Process claim forms, invoices, and associated documentation.
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Liaise with clients, external service providers, and third parties regarding incidents.
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Pursue financial recoveries where third party drivers are responsible.
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Resolve outstanding payment balances and dispatch relevant claims invoices.
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Support claims specialists with routine administrative tasks across telephone, email, and post.
Applicant Requirements
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Sound, proven working knowledge within an in house or office based customer service and administrative role.
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Candidates with background experience limited to retail environments will not meet the criteria for this office position.
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Minimum GCSE qualification or equivalent standard, with an NVQ in Business Administration or Customer Service preferred.
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Competence in Microsoft Office applications, specifically Word and Excel.
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Strong telephone manner and capability to manage multiple tasks.
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Ability to work onsite in Bicester for 3 to 4 days weekly.
Package and Benefits
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Competitive salary up to £28,000 per annum depending on experience.
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Full job training provided.
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Hybrid working arrangements.
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Healthcare scheme.
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Company pension scheme.
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Free onsite parking.
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Additional company specific benefits package.
