Purpose of the Role
We are seeking an experienced Business Analyst to bridge the gap between frontline field operations and cutting-edge digital transformation. In this role, you will document end-to-end job pack processes, uncover operational pain points and undocumented workarounds, and translate those processes into structured inputs suitable for AI-enabled automation and optimization.
Key Responsibilities
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Field-Based Discovery: Understand and document field-based and operational workflows by engaging frontline staff and SMEs through interviews and observations.
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Process Mapping: Produce high-quality process maps, swimlanes, system interaction diagrams, and data mappings.
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AI Strategy: Identify specific areas where AI or automation can deliver measurable operational value
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Technical Collaboration: Work closely with technical teams to ensure business intent is preserved during the transition to automated solutions.
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Business Case Support: Develop problem statements, impact assessments, and inputs for business cases.
Essential skills and experience
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BA Fundamentals: Strong background in problem definition and root cause analysis.
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Operational Expertise: Proven experience documenting operational or field-based processes, specifically within utilities or asset-heavy regulated environments.
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Stakeholder Engagement: Exceptional ability to work effectively with non-technical frontline staff to gain trust and buy-in.
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Data Literacy: Deep understanding of process-to-data relationships to ensure workflows are ready for digital translation.
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Experience translating manual processes into AI-enabled solutions or automation.
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Understanding of AI applications regarding workflow optimization and decision support.
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Previous experience working on early-stage or "first-of-type" initiatives.
What success looks like:
Success in this role means accurately capturing processes that are trusted by field teams while ensuring data for AI use cases is clearly defined and fit for purpose. Ultimately, your work will ensure AI opportunities deliver practical value and that all stakeholders remain aligned with the digital roadmap.
For more information, please reach out to Aimee Senior at Morgan McKinley
