Job Title: Service Delivery Manager
Contract Duration: Until 08/09/2026
Location: London, UK (3 days onsite, 2 days WFH)
Skills:
- Accounting or bookkeeping (e.g. ACCA, ICB or CIPP)
- Good communication skills
- Understanding of payroll and accounting
- Proficient with technology; solid knowledge of computer operations and software
- Knowledge of accountancy firm environments, workflows and likely expected challenges
- Effective time management across multiple tasks
Duties:
Providing support to sales partners, with a critical focus on onboarding partner, strategy and training, including effective communication to customers and multiple internal stakeholders.
Be the first point of contact to resolve challenging customer queries, with empathy, using appropriate problem solving strategies, troubleshooting skills, knowledge and experience.
Hold consultative conversations and use questioning skills to uncover customer pain points while looking for opportunities to match company's offerings as solutions.
In conjunction with the accountancy support you will also be asked to support the team in a similar way with accounting knowledge and expertise.
Skills:
- Ability to build urgency in customers to activate and use their subscriptions.
- Effectively manage relationships with multiple external partners and internal sales teams.
- Proactively plan your time and act with speed to maximise performance.
- Ability and desire to learn while staying up to date with the appropriate software solutions.
- Experience delivering software-based product onboarding or training.
- Displays tenacity and a 'can do' attitude to maximise reach across customer base while working autonomously.
- Customer Obsession
