Our client is an established, high-growth international contractor delivering complex, mission-critical infrastructure across Europe. Operating across high-value sectors such as life sciences, technology, and energy, they offer an innovative, collaborative environment with significant career development opportunities.
The Role
Reporting to the Business Systems Manager, the Business Systems & Process Analyst will act as a key liaison between business operations and enterprise technology. You will provide hands-on system and user support across core finance and operational platforms, troubleshoot process and data issues, and play an active role in continuous process improvement, testing, and new system rollouts.
Key Responsibilities
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Application & User Support: Deliver Tier 1/2 support across core enterprise systems (finance, travel & expenses, and workforce management), managing access, configuration, and user queries.
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Vendor & Escalation Management: Collaborate with internal departments and third-party software vendors to troubleshoot technical, data, and access bottlenecks through to resolution.
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Process Improvement & Documentation: Map current-state and future-state workflows to identify opportunities for standardisation, automation, and user training.
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Testing & Project Delivery: Support system changes, upgrades, and enhancements by writing test scenarios, coordinating User Acceptance Testing (UAT), and assisting with post-implementation adoption.
Key Requirements
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Background: Degree or equivalent practical experience in Business Information Systems, Finance, Computer Science, or a related field.
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Systems Experience: Prior exposure to supporting or administering enterprise applications (ERP, expense management, or workforce operations tools).
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Problem Solving: Strong analytical mindset with the ability to investigate root causes across data flows and cross-functional processes.
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Communication: Clear, confident communication skills with the ability to translate technical concepts for non-technical business users.
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Advantageous (Not Essential): Exposure to Dynamics 365 Business Central / construction-focused ERP solutions, or travel/expense management tools (such as SAP Concur or equivalents).
