The Operations Manager will play a pivotal role in overseeing and optimising all aspects of our facility management operations within Leinster region. This senior position is responsible for ensuring the efficient delivery of cleaning services, maintaining high-quality standards, managing a dedicated team, and driving operational excellence.
Key Responsibilities:
Operational Leadership:
* Execute operational strategies to enhance service quality, efficiency, and client satisfaction.
* Implement and oversee standardised cleaning processes and best practices.
* Continuously monitor and improve service delivery to meet or exceed client expectations.
Client Relations:
* Build, support and maintain strong client relationships
* Continuously review client management plans
* Collaborate with cross functional terms (internally) to identify opportunities for service expansion and retention.
* Reporting - Ensure all monthly, quarterly and ad hoc reporting is completed and issued to clients in accordance with management plan.
Team Management:
* Lead, coach, and mentor a diverse team. In turn providing guidance and leadership to the wider Operations Manager teams nationally.
* Establish clear performance expectations and goals, conduct regular performance reviews, and provide ongoing training and development opportunities.
* Continuously review the performance, output, and workload of the operations team collectively to ensure it is performing optimally and aligned to company strategy and expectation.
* Efficiently allocate resources, including personnel, equipment, tools and supplies.
* Ensure optimal staffing levels to meet service demands while managing budgets.
Quality Assurance:
* Establish and maintain quality control measures, including inspections and audits, to ensure service consistency and compliance with industry standards.
* Implement accelerations, corrective actions, and improvement plans as needed
Safety and Compliance:
* Promote a culture of safety and compliance with all relevant regulations and industry standards.
* Develop and enforce safety protocols to protect both employees and clients.
Budget Management:
* Collaborate with the finance department to create and manage budgets for operations, ensuring cost control and profitability.
* Lead and manage business relationships to ensure adherence to finance and back-office functions such as payroll, HR, and Commercial strategies and deadlines.
Qualifications:
* Proven experience in operations management at a senior level in the cleaning or the facilities management industry.
* Strong leadership and team management skills.
* Excellent communication and interpersonal abilities.
* Proficiency in using software and technology for operations management and reporting.
* Knowledge of cleaning industry best practices and safety regulations.
* Qualification in business management | FM would be a advantage
If you meet the requirements above and are interested in this position, please apply today!
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.
