Customer Service Officer

About the company

A well-known financial service company provides a wide range of retail service. As part of its continued growth and adaptation to market demands, the company is seeking a Customer Service Officer focusing in life chat operation.

About the role

As a Customer Service Officer, you will play a vital role in responsible live chat communication, guest relationship and administration.

Responsibilities

• Respond promptly to customer inquiries via live chat, providing accurate information about banking products and services.
• Assist customers in resolving issues, including account inquiries, transaction inquiries, and technical support.
• Accurately document customer interactions and feedback to ensure seamless follow-up and service improvement.
• Work closely with team members and other departments to address customer needs and enhance service delivery.
• Assist any ad hoc requirements

Requirements

• Degree or equivalent experience in a related field.
• 1-2 years of customer service experience, preferably in the banking or financial services industry.
• Strong written communication skills with the ability to convey information clearly and concisely.
• Strong in analytic, organization, presentation and independent
• Strong written communication skills in English and Chinese, including traditional and simplified Chinese
• Immediate availability or a short notice period is preferred.