My client is seeking an experienced Senior Payroll Manager to lead the delivery of outsourced payroll services within their HR & Payroll Services team. This is an exciting opportunity to make an impact in a fast-growing organisation while developing your leadership and technical skills in a collaborative, progressive environment.
As the Senior Payroll Manager you will oversee payroll operations for a diverse client base, ensuring accuracy, compliance, and exceptional service. You will lead a team of Payroll Specialists and Payroll Managers, fostering a culture of excellence, innovation, and accountability.
Key Responsibilities:
- Lead, inspire, and develop a team of Payroll Managers and Specialists.
- Promote a collaborative, client-focused, and high-performance culture.
- Drive employee engagement, professional growth, and succession planning.
- Oversee accurate, timely delivery of client payrolls in line with SLAs and statutory obligations.
- Serve as the escalation point for complex payroll matters.
- Manage a personal portfolio of clients and ensure all compliance and reporting requirements are met.
- Build strong, trust-based relationships with clients as a senior advisor and point of contact.
- Collaborate with internal partners-including HR, IT, and Finance-to ensure payroll operations align with organisational priorities.
- Proactively address client needs to maintain high satisfaction and retention.
- Contribute to the strategic development of the payroll function.
- Champion automation, technology adoption, and process enhancement.
- Lead or support key cross-functional projects such as payroll system implementations and compliance initiatives.
- Monitor and report on performance metrics, driving continuous improvement.
- Support budgeting, resourcing, and cost efficiency within payroll operations.
- Assist in client proposals, pricing, and business development initiatives.
Key Requirements:
- Minimum 8-10 years' payroll experience, including at least 3-5 years in a senior management role.
- Proven experience managing outsourced payroll services for multiple clients.
- Demonstrated success in project delivery, including system implementations or process transformations.
- Third-level qualification in Payroll, HR, Finance, or a related field.
- IPASS qualification essential.
- Expert knowledge of payroll legislation, compliance, and best practice.
- Strong leadership and people management experience, including managing managers.
- Excellent stakeholder management and communication skills.
- Commercial awareness with a focus on client service, retention, and growth.
- High integrity, confidentiality, and professionalism in handling sensitive information.
