Customer Service Executive

Job Title: Customer Service Executive
Location: Killorglin, Hybrid
Salary: Competitive + Benefits

We are currently recruiting for a Customer Service Executive to join a growing and customer-focused organisation operating within the healthcare sector. This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and enjoys working in a fast-paced, team-oriented environment.

The Role
As part of the Customer Service team, you will play a key role in supporting customers throughout their entire journey, from initial enquiries through to order processing, delivery updates and after-sales support. You will be responsible for ensuring all customer interactions are handled professionally, efficiently and with a strong focus on customer satisfaction.

This is a varied role that involves order processing, customer communication, administrative support and working closely with multiple internal departments to resolve queries and ensure smooth operations.

Key Responsibilities

• Provide high-quality customer service via phone and email
• Process customer orders, quotations, purchase orders and returns accurately and efficiently
• Communicate proactively with customers regarding order updates, delays or issues
• Work closely with internal departments including sales, purchasing, accounts, IT and warehouse teams
• Support the sales team with quotations, order processing and administrative tasks
• Maintain accurate records and data entry across internal systems
• Help meet team KPIs and month-end deadlines
• Identify recurring issues and suggest process improvements
• Assist with quality and process improvement initiatives

About You

• Previous customer service experience (healthcare or medical industry experience desirable)
• Excellent communication and interpersonal skills
• Strong attention to detail and high level of accuracy
• Ability to manage multiple tasks in a fast-paced environment
• Calm and professional when handling customer queries or complaints
• Strong problem-solving skills and a proactive approach to work
• Good IT skills including Microsoft Office, particularly Excel
• Self-motivated with the ability to work both independently and as part of a team

What's on Offer

• Competitive salary
• Stable and growing organisation
• Supportive team environment
• Opportunity to develop and grow within the business
• Varied and fast-paced role with real responsibility

This is a great opportunity for an experienced Customer Service professional looking to join a friendly team within a well-established and growing organisation.

Apply now to be considered for this opportunity.