Customer Success Manager - Operations
About the Role
An opportunity has arisen for a Customer Success Manager to join a growing organisation that provides fundraising solutions to community-based organisations.
The role focuses on customer support, administration, data management and campaign coordination. The successful candidate will be organised, proactive and customer-focused, with the ability to work independently in a remote environment.
Key Responsibilities
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Support customers with queries, reporting and day-to-day requirements.
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Maintain customer records, documentation and internal systems.
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Assist with permit renewals and compliance documentation.
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Prepare reports, promotional materials and customer communications.
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Coordinate fundraising campaigns and events.
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Update website content and customer information.
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Assist with monthly finance administration, bookkeeping and reporting.
Requirements
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Excellent communication and customer service skills.
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Strong Microsoft Office skills, particularly Excel, Word, PowerPoint and Outlook.
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Good data management and analytical skills.
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Excellent attention to detail and accuracy.
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A proactive, reliable and flexible approach to work.
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Ability to work independently and manage competing priorities.
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Full Irish driving licence and access to personal transport.
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A secure and suitable home-working environment.
Package
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Salary: Competitive
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Location: Remote within Ireland, with occasional travel
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Hours: Monday to Friday, 38.5 hours per week
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Type: Full-time, permanent opportunity
