Job Title: Client Support Consultant
Location: Cork, Ireland
Hybrid and Remote working options
About the Role
As a Client Support Advisor, you will play a vital role in ensuring that customers receive top-notch support and guidance. You'll be the first point of contact, addressing inquiries, resolving issues, and helping customers navigate their healthcare insurance needs. This is a fantastic opportunity to join a collaborative team in a growing industry and develop your professional skills.
What You'll Do
- Handle customer inquiries via phone, email, and other channels in a friendly and efficient manner.
- Provide clear and accurate information on healthcare insurance policies and services.
- Resolve issues and escalate complex queries as needed.
- Maintain accurate records and documentation using MS Word and Excel.
- Contribute to a positive team environment by sharing knowledge and supporting colleagues.
What We're Looking For
- Experience: Previous customer service experience, ideally in a fast-paced environment.
- Skills: Proficiency in MS Word and Excel; excellent communication and problem-solving skills.
- Personality: A positive attitude, a love for working with people, and a commitment to providing excellent service.
- Ambition: A desire to grow and develop within the healthcare insurance industry.
What's in It for You?
- Comprehensive training to set you up for success.
- A supportive and welcoming team environment.
- Opportunities for career growth in a leading healthcare insurance company.
- Competitive salary and benefits package.
Please apply today if you are interested!
