Responsibilities
Leadership & Operations
- Provide overall leadership and direction for property management and security operations, ensuring high standards of service quality, professionalism, and client satisfaction.
- Own full P&L responsibility for property management and security operations.
- Develop and manage budgets, forecasts, and cost controls to achieve revenue and profitability targets.Drive operational efficiency through effective workforce planning, process standardization, and technology utilization
Client Management & Service Excellence
- Build and maintain strong relationships with existing clients; serve as the senior point of contact for key accounts.
- Monitor service levels for both property and security services; conduct regular client reviews and proactively address issues to maximize retention and satisfaction.
- Oversee quality assurance programs, site inspections, and continuous improvement of integrated service delivery.
- Ensure teams are properly trained, equipped, and briefed for their respective roles.
Business Development & Growth
- Identify opportunities to expand services with existing clients, cross-sell property management and security offerings, and enter new market segments or geographic areas.
- Participate in proposal development, pricing strategy, and contract negotiations for both service lines.
- Contribute to the company's growth strategy and annual business planning.
Compliance, Safety & Risk
- Ensure the company and all personnel remain fully compliant with property management regulations, private security licensing, regulatory, and contractual requirements.
- Oversee health & safety programs, insurance, and liability management for both property and security operations.
- Lead incident investigation, reporting, and corrective actions.
Requirements
- Bachelor's degree preferred; relevant professional certifications are an advantage.
- 15+ years of progressive experience in property management, security services, or a related real estate/facilities services industry, with at least 4-5 years in a senior operations or general management role.
- Proven track record of managing multi-site operations and delivering strong client retention and financial results in one or both service lines.
- Strong knowledge of property management practices and/or private security regulations, licensing requirements, and industry best practices.
- Solid commercial and financial acumen, including P&L ownership.
- Excellent leadership, communication, and client relationship skills.
