Concierge - CS specialist - Luxury Brand (Mon - Fri, 9-6pm)

Responsibilities:

• Greet and assist customers at the service center, ensuring a welcoming environment.
• Provide product knowledge to build trust and understanding with customers.
• Share customer feedback and product experiences with management for continuous improvement.
• Follow up on customer requests to ensure services are completed accurately and in a timely manner.
• Maintain and update service systems and customer databases.

• Monitor service processes to ensure timely completion and communication.
• Handle customer inquiries via phone, providing accurate information and assistance.
• Communicate effectively with customers to ensure information is delivered and updated promptly.
• Update systems and relay information to relevant departments to ensure timely follow-up on service updates.

Requirements:

• Minumum 2 years of working experience in the customer service field, ideally from avaiation, hospitality and luxury retail background
• Fluent in English, MandariN
• Strong interpersonal skills to build rapport with customers and colleagues
• Empathy and patience when dealing with customer inquiries or complaints