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Requirements & Functional Specifications: Partner with business users across New Business operations or Claims adjudication teams to elicit business needs and translate them into detailed Business Requirement Documents (BRDs), functional specifications, and Agile user stories.
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Process Mapping & Workflow Optimization: Map as-is and to-be operational journeys-identifying procedural bottlenecks, defining automated validation rules, and streamlining workflows across policy onboarding/e-App journeys or claims intake, assessment, and settlement pipelines.
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Digital & Core System Enhancements: Drive functional enhancements across front-end digital interfaces (agent e-App, OCR onboarding, digital e-claims portals) and backend administration systems (e.g., AS400).
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Testing & Defect Lifecycle Management: Formulate comprehensive UAT plans, author detailed functional test scenarios, lead user testing execution, triage defects in JIRA with internal IT and external vendors, and support post-release hyper-care.
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Operational Alignment & Governance: Ensure all system enhancement workflows strictly adhere to departmental SOPs, compliance guidelines, and service level agreements (SLAs).
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Experience: 2-5+ years of business analysis experience within the life or general insurance sector, with dedicated domain exposure to either New Business (NB) (e-App, policy issuance) or Claims operations (medical, life, or outpatient).
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Core Competencies: Proven expertise in business process mapping, gap analysis, user story drafting, and end-to-end UAT coordination.
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System Exposure: Familiarity with digital onboarding portals, claims management engines, or core policy administration backends (e.g., AS400).
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Tooling: Proficiency in JIRA, Confluence, Visio/Lucidchart, and basic SQL for data verification.
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Languages: Good command of spoken and written English and Chinese (Cantonese).
