Contract IT Support Engineer

Key Responsibilities

• IT Operations & Service Desk: Resolve incidents and requests promptly to ensure smooth operations.
• Project Support: Assist in global/regional initiatives, including Windows 11 migration, Microsoft Intune and Autopilot deployment, Azure AD enablement, cloud print rollout, and software upgrades (e.g., Adobe, Snagit). Support pilots, user testing, and issue resolution.
• Endpoint & Device Management: Support security patching via Microsoft Intune, assist with Azure Virtual Desktop (AVD) and AWS Workspaces, and ensure Qualys compliance for devices.
• User Experience & Documentation: Address user issues, implement improvements, and maintain SOPs and knowledge base articles.
• Stakeholder & Vendor Coordination: Work with Business Unit offices, system owners, and vendors to support virtual machines, hardware/software procurement, and issue escalation.

Qualifications / Experience

• Bachelor's degree in Information Technology or related field.
• Minimum 1 years' experience in IT support or workplace engineering.

• Hands-on knowledge of:

• Microsoft 365, Intune, Azure AD, Autopilot, PowerShell.
• WVD/AVD, Nerdio, Qualys.
• ServiceNow and ITIL-based workflows.
• Video conferencing tools (e.g., Cisco Webex, MS Teams, Zoom).
• Knowledge of ITIL frameworks and tools like ServiceNow.
• Understanding of networking protocols, security, and cloud technologies (Azure, AWS).
• Strong communication and interpersonal skills.
• Ability to multitask and resolve issues in high-pressure environments.
• Proactive in improving IT service delivery.