System Analyst - Java, 12 months contract

Responsibilities:

• Offer technical assistance in creating and maintaining software applications and products. This includes assessing, analyzing, designing, testing, implementing, and optimizing the software to ensure it operates effectively, securely, and efficiently.
• Assist the Head of Application Support in managing incident processes and taking charge of escalated incidents, coordinating with relevant parties and ensuring clear communication among stakeholders.
• Supervise support teams to meet service level agreements (SLAs) and maintain high levels of service and customer satisfaction.
• Deliver timely and accurate reports to management on incident management activities.

Skills Reqd.:

• Holds a degree in Information Technology, Computer Science, or a related field, with 3 years of experience in application software development, including 2 years in system analysis.
• Familiar with various open computer platforms and experienced in technologies such as Java, JavaScript, MySQL, MS SQL Server, Oracle, and Linux.
• Possesses knowledge and experience with e-channel systems.
• Demonstrates strong communication, analytical, and problem-solving skills.
• Proficient in Cantonese and English