Operations Process Specialist

My client is a global brand that requires an Operations Process Specialist for a 12-month FTC. You must be from a financial services background and be able to drive process change, optimisation, and automation within Operations to strengthen efficiency, compliance, and customer service. This role will play a key part in delivering operational excellence across lending and financial services products, ensuring processes meet both business and regulatory requirements.

Key Responsibilities:

• Partner with the Head of Operations to create and deliver a change and process roadmap aligned with business strategy and regulatory standards.

• Lead transformation of systems and processes across financial services products (loans, leasing, retail, wholesale).

• Deliver operational efficiency and productivity improvements that enhance service delivery and reduce risk.

• Oversee user acceptance testing for all system changes impacting Operations, ensuring accuracy, compliance, and customer impact assessment.

• Act as subject matter expert for Operations in financial services projects, providing deep process and controls knowledge.

• Implement process improvements with measurable benefits in customer experience, cost reduction, and compliance.

• Carry out post-implementation reviews to ensure delivery against objectives and regulatory obligations.

• Collaborate with key stakeholders (Project, Product, Risk, Compliance, IT) to ensure operational changes are controlled, compliant, and well-integrated.

• Maintain accurate, up-to-date operational procedures in line with regulatory and business changes.

• Support training and knowledge transfer within Operations to embed process and system enhancements.

Requirements

• Degree in Business, Finance, or a related discipline.

• Qualification in Business Analysis, Change Management, or Project Management is preferred.

• Strong background in operational change management within financial services.

• Experience working on large-scale transformation, systems change, or regulatory-driven initiatives.

• Proven ability to manage change programmes and deliver measurable business outcomes.

To succeed, you need to be:

• Analytical thinker with a strong grasp of financial services processes and controls.

• Self-motivated with excellent organisational skills.

• Customer- and change-focused, with an eye on efficiency, risk, and compliance.

• Strong influencing skills with the ability to communicate effectively across all levels.

• Collaborative and solutions-focused, able to balance regulatory requirements with commercial goals.