Job Title: NOC Engineer
Group: Network Operations
Department: Network & Customer Operations
Reports to: NOC Manager
Experience: 3-5 years
Overview
We're National Broadband Ireland and we're delivering the largest telecommunications project that Ireland has ever seen. We're designing, building and operating Ireland's new, high-speed wholesale broadband network under the National Broadband Plan. Our aim is to radically transform the country's broadband landscape through the delivery of quality, affordable high-speed broadband to all parts of Ireland where such services are not available commercially.
The NBI™ network using a combination of State subsidy and commercial investment will deliver high-speed broadband to over 1.1 million people and over 569,000 premises in Ireland. No matter how remote or rural, no town, village or community will be left behind. NBI will be responsible for the management of the new national broadband network for the next 25 years.
To hear more about our colleagues working on the rollout of the National Broadband Plan, please click here.
Key Objectives / Accountabilities:
NBI is looking for smart and enthusiastic Network Operations Centre Engineer who wants to jump in head-first and help build a mission-driven company from the ground up. You will be trained to operate and maintain state of the art fibre to the home network infrastructure.
You are comfortable with a constantly changing environment. You are detail oriented and you love process, efficiency and excellent service. A natural fixer, you will directly contribute to the building of a state of the art operations capability through your attention to detail, ability to solving challenging technical problems and ability to develop a strong relationship with our customer support teams as well as co-ordinating our internal subject matter experts and 3rd party contractors who will deliver network maintenance and repair services.
You will work with a diverse team of people with operations and IT expertise and you will contribute to the definition and documentation of key processes that ensure measurable criteria for automation and continuous improvement.
Key Responsibilities:
- Monitoring and managing the day to day operation of NBI Network infrastructure, ensuring that events are handled appropriately.
- Liaising with Wholesale Customer Operations and customers to resolve enquiries and complaints.
- Provide immediate technical support and investigation to reported issues, ensuring that these issues are investigated thoroughly, in a timely manner.
- Tracking faults on occurrence, following through to resolution.
- Maintain and manage maintenance schedules for NBI network, including running daily, weekly, monthly and annual network maintenance processes
- Look for trends in network data for preventative and proactive problem resolution
- Remote acceptance of new network elements into the network, ensuring documentation is up to date including but not limited to element acceptance tests, site contacts, element documentation suite.
- Manage the tracking and escalation of incidents and complete root cause analysis
- Control network access, planned interventions and ensure adherence to key network management processes and procedures.
- Manage the performance of 3rd party contractors who will deliver network maintenance services.
- Work with business stakeholders and IT to ensure the quality of documentation and ability to measure and manage the performance of the network to stringent KPI's.
- Contribute to an open team culture of excellence, efficiency and continuous improvement
Knowledge & Experience:
- 3rd level qualification in engineering, IT, physics or similar
- 3+ years' experience in and telecom or IT operations environment
- Excellent understanding of telecom and IP networking
- Excellent attention to detail
- Excellent written and oral communication, reporting and presentation skills
- Excellent relationship skills with a strong focus on exemplary service
- Excellent analytical and problem solving skills
- Excellent ambassador for NBI, promoting the organisation and role modelling NBI's values.
- Excellent Microsoft Office or G-Suite skills
- ITIL V4 Foundation Certified
Competency Profile:
Business Competencies
Customer Focus
Results Focus
Problem Solving
Business Focus
People Competencies
Coaching & Development
Teamwork
Interpersonal Skills
Influencing & Winning Commitment
For more Information on National Broadband Ireland please visit:
Welcome to National Broadband Ireland - NBI
